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Frequently Asked Questions (FAQs)
Is the picture on your website exactly the same as what I’ll receive?
How do I determine if a costume is the correct size?
How do I know if an item is in stock?
Please note that pre-order items can still be purchased, while out of stock items cannot be purchased. In addition, while we anticipate receiving stock for pre-order items, we cannot guarantee that your order will be processed. The manufacturer may come back to us and tell us that the item is out of stock or discontinued. Another possibility is that there may be limited stock available, but not enough to fulfill all orders.
Do you welcome walk-ins?
Can I place my order over the phone?
What do I do if the items I received in my shipment are not what I ordered?
After my order is submitted, can I make changes to it or cancel it?
I accidentally deleted my original order confirmation email. Where can I get another order confirmation?
If I place an order today, when will I receive it?
Total delivery time = Processing Time + Shipping Time
For all off-season orders, we anticipate a processing time of 1 business day for both domestic and international shipments. This means that your order will leave our warehouse the day after it is placed. However, orders placed during the month of October may experience a longer processing time due to a high volume of orders.
When can I expect delivery for a pre-order item?
Do you ship internationally?
How can I track my order?
I received a partial shipment. What do I do?
My shipment was returned to you. What can I do?
I received my shipment, but one of the items is broken or missing. What do I do?
How can I determine what the shipping and handling costs for my order will be?
How do I know if my order has been received by Pure Sexy Costumes?
How long will it take for my order to be processed and when will my item be shipped?
What payment options do you offer?
A credit you issued has not yet appeared on my credit card billing statement. How long does this normally take?
Is my credit card and personal information secure with you?
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My credit card statement is showing multiple charges for my purchase with you. Why did this happen and how can I get this fixed?
When you see multiple charges on your statement, please give us a call as soon as possible. We will take a look at our records to see why there was a duplicate charge.
I ordered the wrong item. Can I exchange the item for the correct item?
How do I obtain a Return Authorization (RA) number?
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