How It Works
To return something, follow these simple steps:
You cannot return your item if:
- It has been more than 30 days since you received it.
- You used or altered it in any way. (Trust us, we can tell, no matter how minimal it is.)
- You opened a sealed package. (Things are sealed to keep them clean; let’s keep it that way.)
- It became damaged after you tried it on. (See #2.)
Basically, if it is no longer in the EXACT same condition that it arrived to you, it will not be eligible for a refund.
A 20% restocking fee will be applied if you:
- Received free shipping.
- Return your item(s) without an RA number.
- Return 6 or more of the same item (even if it’s in different sizes).
A $12 charge will be automatically be applied to all packages that are undeliverable or refused for any reason.
Return shipping charges must be paid for by the customer. All original shipping charges are nonrefundable.
What if it’s a defect?
If your order arrives damaged or with defects, please contact us immediately. All damages or defects must be reported to us within 10 business days from the day you receive your package.
What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.
How long does it take?
Returns are normally processed within 2 weeks of receiving your package. However, during our peak season (September and October) your return may take up to 4 weeks to process.