Return Policy

• All returns require a Return Authorization (RA) Number.
   
• You must contact us within two weeks (or 10 business days) of merchandise receipt for an RA Number.
   
• All shipping charges are nonrefundable.
   
• Halloween Exclusion Dates: All orders placed between October 13th and November 3rd are considered final sale.
   

• We do not accept returns on orders exceeding two weeks (or 10 business days) of merchandise receipt.
   
• Items being returned MUST be in their original, unused condition and in their original packaging.
   
• We do not accept returns on the following:
  • Costume Wigs
  • Accessories (including hats, masks, make-up, jewelry or weapons)
  • Lingerie & Hosiery (and any other apparel that covers the crotch area)
  • Special orders or orders containing over 12 pieces of the same item.
     

• Contact us within 10 days of receiving your merchandise to obtain an RA Number. You may do this by submitting an online form, giving us a call or sending us an email.
   
• When you are preparing to ship your item(s) back to us, please write your RA Number clearly on the outside of your package and include a copy of your invoice inside. You may ship all returns back to:
  
  Pure Seasons, Inc.
  1818 Potrero Avenue
  South El Monte, CA 91733
   
• Your package must be post-marked within 5 days of our issuing you an RA Number. Packages post-marked after 5 days will be subject to additional fees.
   
• Once we receive the package, your items will go through an inspection. When your return is approved, a refund will be issued to the credit card used to make the original purchase. Please allow 1-2 billing cycles for the credit to appear on your statement.
   
• While it usually takes only about 1 week to process a return, it can take up to 3 weeks during our busy season in September/October.
   

If you would like to return your merchandise for another item, please place a new order online for the new item(s). We will process this as a separate order and will issue you a refund for the first order once we have processed the return.

Restocking fees are calculated based on 20% of the full amount of the merchandise. Tax and shipping & handling fees are not included. You will be charged a restocking fee if:

• Items are returned without a RA Number.
   
• Your package was refused or undeliverable.
   
• Your order was placed with a Free Shipping promotion
   
• Packages are post-marked after 5 days from our issuing you an RA number.